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News: Community Support Centres and Volunteering

Dundee Volunteert and Voluntary Action

To outline the proposal to operate a reduced number of schools as Community Support Centres for supporting communities and also providing care for vulnerable children and children of key workers.

The Community Support Centres proposed in this report will provide coverage across the city and cover areas where there are areas of high deprivation and/or high levels of key workers. The buildings were identified based on their location, suitability, safety and greatest need, taking into consideration the Scottish Governments guidance.

There will be eight Community Support Centres across the city from the week commencing the 30th March 2020 at the following locations. Dundee Volunteer and Voluntary Action (DVVA) will have a Volunteer Co-ordinator covering two of the locations:

Community Support Centre DVVA Volunteer Co-ordinator DCC Communities Officer
Tayview Campus – Menzieshill Gill Faichney 07719 969233

01382 431839 / 07769284910

Balgarthno – Charleston

01382 431839 / 07769284910

Coldside – Hilltown Anne Leslie 07889 571072

01382 438558 / 07769 284908

St Pauls – Kirton

01382 436363 / 07960 241121

Rowantree – Pitkerro Road Philippa Lyttle 07957 906615

01382 436910 / 07769 284913

Claypotts – North East

01382 436910 / 07769 284913

Grove – Broughty Ferry Jud Clark 07530 231588

01382 436796/ 07769284903

North East Campus – Whitfield

01382 438596 / 07963 220074

Core operating hours are expected to be Monday to Friday 08:00 to 18:00 exceptions may be made for food & medicine distribution.

Dundee Volunteer and Voluntary Action Manager: Lali Tudela 07377 421557

Volunteering Helpline: 01382 305705

The main aims of the Community Support Centres are to:

• Assist people at the highest risk by providing advice, distribution and supply of essentials

They will also be used to:
• Support education and care of children of key workers and vulnerable children

The objectives for creating and operating these community support centres are to:
• Support those with the most serious health conditions
• Provide appropriate channels to capture requirements for practical support
• Coordinate and manage a safety net system in cooperation between Children & Families, Neighbourhood Services, Leisure & Culture Dundee and Dundee Volunteer & Voluntary Action
• Identify and support key workers in need of child care

To ensure that the majority of people in our communities follow the national guidance to stay at home and socially distance themselves from others, only certain people will directly receive support through the Community Support Centres following guidance issued by the Scottish Government. The creation of Community Support Centres is part of a wider action plan to respond to the COVID-19 challenge.

Food and Medicine Distribution
Further development of how the Food workstream links to the Community Support Centres and the Distribution Centre will be worked through. Including how Free School Meals will be delivered to children not attending these centres.

In addition, DVVA have appointed a manager to support the co-ordination of Third Sector Food providers across the city.

Food Co-ordination and Support Manager: Leigh Urban 07983 706753

Leigh Urban will work closely with Peter Allan and Karen Gunn, DCC and Jacky Close, Faith in Community Dundee.

Third Sector
Dundee Volunteer and Voluntary Action (DVVA) are currently in the process of putting together a process to recruit volunteers to assist in supporting people in their communities. Currently over 400 individuals have come forward.

• Drivers with their own vehicles
• Supporting shopping and prescription collection for elderly or vulnerable
• Support work in any Community Support Centres that are set up

DVVA will support this by allocating 1 Volunteer Co-ordinator per 2 Community Support Centres.

DVVA also operates the Dial-OP Helpline, which is co-ordinating a live up to date list of local organisations and agencies that can help. Individuals can contact Dial-OP regarding any enquiry about current services relating to their safe wellbeing. Dial-OP is widely advertised through the Older People’s Services Network and manned Monday to Friday. Individuals can get help by email: or by calling the team on 01382 305757.

Communicating to communities on information on who should access the community support centres and when it is appropriate to do so will be essential to maintain safety of our communities and reduce the risk of spreading the virus. Dundee City Council will do this through the Dundee City Council website and Neighbourhood Services Facebook pages.

Health & Safety
It is essential that staff and volunteers operating in these environments have the appropriate safeguards in place and equipment required to carry out these tasks. This will be under advice from health & safety colleagues but we would anticipate gloves and hand wash would be required as well as a robust Risk Assessment of any activity.