Volunteer Opportunity – Caseworker

SSAFA – Volunteer Caseworker

Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support.

Key role responsibilities

  • Contacting clients and arranging to meet them at a mutually convenient time
  • Meeting clients and completing a form to assess their circumstances
  • Sign-posting clients onto local services providing specialist advice
  • Applying on the client’s behalf to military and non-military sources of charitable funding
  • Arranging for the purchase of goods and services
  • Keeping in touch with the client so they know how their case is progressing
  • Keeping in touch with your branch so they know your availability
  • Keeping up to date with training and SSAFA news so that you are best able to support clients
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction)
For more information visit: Caseworker | Volunteer Role | SSAFA

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