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What We Do

Third Sector Organisations are well governed and managed to deliver quality outcomes

  • Capacity building support to Third Sector organisations by working with individuals organisations to build their effectiveness
  • Support them to identify their income strategy and diversify their income base
  • Provide a service to help them identify and apply for suitable funding
  • Help them with their organisational planning and development.
  • Help them recognise future opportunities and risks and develop suitable responses.
  • Give them advice on achieving good governance.
  • Support them in managing organisational changes and to respond to difficult situations.
  • Encourage and support community research and engagement.
  • Provide support to meet their PVG obligations.
  • ‘Horizon scan’ for the sector and communicate with them, ensuring they are aware of changes in policy, law and environment.


Third Sector Organisations feel better connected and are able to influence and contribute to public policy

  • Advocate the role of the third sector in the design and delivery of public policy and services.
  • Facilitate their engagement with planning processes at appropriate points.
  • Provide opportunities for them to network and take joint action to effect change in services and public policy.
  • Be accountable to them.
  • Support the sector to influence policy development.
  • Share policy information in a clear and timely manner.
  • Seek to ensure the third sector contributes effectively to the design and delivery of public policy.
  • Bring extensive knowledge of the third sector to partnerships.
  • Provide regular updates on the activity of the TSI and the third sector. 


Third sector interface is well managed and effective

  • Understand the landscape of community, third sector and volunteering activities in our local area by collecting intelligence and maintaining a database of local third sector organisations, volunteers and volunteering opportunities, including the MILO Core Minimum Fields.
  • Use the intelligence to develop and deliver services in response to community need.
  • Engage relevant stakeholders in the design, delivery and review of policies and services.


Communication and Promotion

  • Deliver communications strategy and plans to improve our reach to stakeholders, to raise our profile, to promote our service and values. The communications plans will take consideration of the range of needs of different audience groups.
  • Promote the impact the sector has on the communities we live in.
  • Communicate the interests of communities to wider stakeholders


Partnership Working

  • Develop partnership approaches and identify opportunities for partnership working locally, regionally and nationally to achieve better outcomes.
  • Engage local community representatives, Councillors, MSPs and MPs and others.
  • Work positively with Voluntary Action Scotland and our peers in the network.



  • Develop flexible responses to meet different needs; e.g. opening times, drop-in facility, outreach locations, telephone help-lines and online facilities.
  • Make our service, publicity materials and premises as accessible as possible.
  • Be proactive in engaging all of our stakeholders.
  • Focus limited resources towards those who need them most.


Internal Management

  • Implement monitoring and evaluation procedures for continuous improvement.
  • Treat our people well, ensuring a good working environment, good conditions of employment and recognition for people’s contribution.


Number Ten is managed and developed as a successful enterprise

  • Well managed and maintained to generate income for DVA through leasing offices and room hire
  • Well managed to deliver quality services to voluntary sector, tenant organisations and their visitors as a venue for seminars, training and meetings
  • Ensure facility is accessible to meet diverse needs of customers
  • Ensure friendly and flexible approachable service with ‘can do’ attitude
  • Promote partnership working through co-located services maximising use of resources