The Scottish Government are pleased to inform you that, effective 1st December 2025, Contact Scotland BSL service will be provided by Sign Solutions. This follows from the procurement process undertaken by the Scottish Government to secure a new supplier for this service, based on feedback from BSL users, listed authorities and the wider public using the service. This email outlines important information for you to note for the change to the new supplier.
Established in 1998, Sign Solutions has over 25 years of experience in providing interpretation and translation services nationwide. Their mission is to provide access and combat inequality by enabling people of different languages, cultures, and communities to communicate effectively. Sign Solutions are proud to be supporting the Scottish Government in the delivery for Contact Scotland BSL and provide continuity for the Scottish Deaf Community.
From 1 minute past midnight Deaf and Deafblind BSL users can access the service by:
- Downloading the new Contact Scotland BSL app (available in Apple and Android app stores from 1st December);
- Visiting https://contactscotland-bsl.org/
If you have the Contact Scotland BSL website link embedded within your own website or other communication materials you do not need to update these – the link to contactscotland-bsl.org will remain valid as it will transfer to Sign Solutions. If you have a direct call link this will need to be updated to a link to contactscotland-bsl.org as direct call links will route to the previous service supplier.
Returning calls to Deaf BSL Users
- To return a call to a Deaf person you will now need to dial **0141 530 8113** and provide the user’s email address or SMS details.
Promotional material
- A video in BSL that explains the switch over and what action service users must take – https://youtu.be/X8LtrhmN1OI
- The below flyers
The Scottish Government will also communicate these messages and we are encouraging partner organisations, including those closely engaged with the Deaf and Deafblind communities in Scotland, to disseminate the message further.
The service will continue to provide Scottish interpreters and has a dedicated Community Liaison Officer (who is a Scottish BSL users with strong links to the community) to support BSL users engage with the service.
