Privacy Policy

Dundee Volunteer and Voluntary Action (“DVVA”) needs to collect and use certain types of information about individuals who come into contact with DVVA in order to carry out our work. Dundee Volunteer and Voluntary Action is what’s known as the ‘Controller’ of the personal data you provide to us. You can contact us at

DVVA understands the need to protect the privacy of its website users. For that reason we have developed a policy which outlines our practices regarding the retention and passing on of information to other organisations in line with the General Data Protection Regulation 2018.


 What personal data will we collect?


What are the purposes of processing the data?


Information that you provide to us for the purpose of becoming a DVVA Member (Name, Address, Email Address and Telephone Number)


     In order to keep accurate membership records
Information that you provide to us for the purpose of subscribing to our newsletters (Email Address)


    In order to add you to a Newsletter Mailing List
Information provided to make a booking using DVVA’s online booking system (Name, Address, Email Address and Telephone Number)


    In order for DVVA to process and complete bookings for rooms and resources.
Any other information that you choose to send to us via enquiry forms.


    In order for DVVA to contact you.



DVVA will not collect any personal data about you unless you consent to this.

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views) will be used by Google Analytics to provide website statistics. This will in no way identify you.

DVVA use personal data for statistical information required by external agencies, government bodies, prospective and existing funders. Personal data, will, where necessary be anonymised to ensure that no identification of individuals is possible.

You must be aware that in many occasions to enable us to provide you with a service we may require certain “necessary information” from you and if you do not provide that information we may not be able to provide you with the service.

Lawful processing of personal data

DVVA can process your information because you have given consent.

What we do with your data

DVVA regards the lawful and correct treatment of personal information as very important to successful working, and to maintaining you confidence.

DVVA will ensure that your personal information is treated lawfully and correctly.

Information and records will be stored securely and will only be accessible to authorised staff and volunteers.

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

Your personal details will not be given to anyone outside DVVA without your consent unless it is necessary for us to do so, i.e. in order to comply with the law, with police investigations or it is determined that there is risk of significant harm to either yourself or another person.

There are circumstances where the law allows DVVA to disclose data (including sensitive data) without the data subject’s consent.

These are:

  • Carrying out a legal duty or as authorised by the Secretary of State
  • Protecting vital interests of an Individual/Service User or other person
  • The Individual/Service User has already made the information public
  • Conducting any legal proceedings, obtaining legal advice or defending any legal rights
  • Monitoring for equal opportunities purposes – i.e. race, disability or religion (in the form of statistics and not in any way that identifies you.)

DVVA may share data with other agencies such as the local authority, health organisations, funding bodies and other voluntary agencies (in the form of statistics and not in any way that identifies you.) You will be made aware how and with whom the information will be shared.

How long do we keep your data?

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

What are your rights?

All Data Subjects have the right to access the information DVVA holds about them. Individuals may exercise the right by making a written ‘subject access request’ (SAR). However, subject access goes further than this and an individual is entitled to be:

  • told whether any personal data is being processed;
  • given a description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations or people;
  • given a copy of the personal data; and
  • given details of the source of the data (where this is available).

You have the right to receive a copy of the personal information that DVVA holds about you, and to demand that any inaccurate data be corrected or removed.

You have the right to withdraw consent at any time, where relevant.

If you wish to access a copy of any personal data being held about you, you must make a written request for this.  To make a request, please complete a Personal Data Subject Access Request Form which can be obtained from  If a SAR is received DVVA will respond within one month.

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

Contact :

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.  These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can block or control whether you allow cookies to be used via your browser settings.  More information about can be found on the About Cookies website.

If you have any queries about the website and this privacy statement, please do not hesitate to contact us at the following address:

Dundee Volunteer and Voluntary Action
Number Ten
10 Constitution Road

01382 305700